Raso Investments Group Pty Ltd A.C.N 162 431 656 T/as Raso Real Estate Privacy Policy Statement
Introduction
Thank-you for visiting Raso Real estate website and reviewing our Privacy Policy. At Raso Real Estate we respect the importance of your privacy and are committed to protecting the privacy of our customers, clients and visitors to our sites.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services and how you can access and correct any such information and other relevant details concerning your privacy.
Type of Information we Collect
In providing our services, Raso Real Estate may throughout the course of its agency agreement collect personal information and data from you, including but not limited to the following..
- Full Name, mailing or street address
- Email address
- Contact phone number
- Birth date
- Copy photo I.D. (Drivers License or passport)
- Employment information (income etc)
- Previous tenancies
- Referees
- Bank details
- Insurance related information
- Bank account information and any other financial information
- Details of properties owned by you
- Details of your spouse, de facto, dependent children, and roommates.
If you do not want to provide your personal information, then we may refuse to provide you with our services or refuse you entry to inspect a property.
How we use your Personal Information
We may share your personal information with our related corporate entities, agents, approved lenders, service providers, property data providers, and other agents involved in our business activities.
We will only use and disclose your personal information for the purposes for which it was collected, which may include:
- Assisting you with the sale of a property
- Helping a third party purchase your property
- Aiding you in finding a suitable property
- Assessing your eligibility for a property, loan, or insurance product
- Managing administrative tasks such as data processing, printing, or mailing
- Updating a referrer on the general progress of a product sold to you (excluding sensitive information)
- Providing additional services that you may require.
How we collect your Personal Information
Raso Real Estate may retain your personal information in either paper or electronic format. Unless it is unreasonable or impractical, we collect your personal information directly from you.
Your personal information may be collected from you in any of the following ways..
- Through the access and use of our website
- During conversations with yourself and our representatives
- By phone, sms, email
- Through your access and use of our website
- By contracting with us
- Via rental applications
We may also collect personal information from third parties and government bodies. This may include, but not limited to credit reporting agencies and databases, legal advisors, past or current employees, previous rental providers or property managers and accountants.
If we receive unsolicited personal information, we will promptly assess whether we could have legally collected it in the course of our operations. If we conclude that we could not have lawfully obtained the information, we will either destroy it or anonymize it, provided that doing so is legal and reasonable.
How is your Personal Information used
We use your information for various purposes, including:
- To provide and manage our real estate services
- To communicate with you regarding properties, listings, and inquiries
- To process transactions and send you related information
- To improve our website and services
- To send you marketing communications, if you have opted in to receive them
- To comply with statutory legal obligations
- To conduct required credit checks
- For referrals to mortgage broker or financier, with your consent
Storing your personal information
We employ various security measures to protect your personal information. However, no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable practices to safeguard your information, we cannot guarantee total security.
Your personal information may be stored in either hard copy or electronic format, and we take all necessary precautions to protect it from misuse, loss, unauthorized access, modification, or exposure. All Employees, Contractors, and Agents are required to maintain the confidentiality of customer information.
Access to electronically stored information is restricted to those Employees, Contractors, and Agents whose job responsibilities require it. Our computer systems are secured with password protection. When we no longer need your personal information, we will either destroy or delete it, although we must retain certain information by law for a specified period after we have stopped providing our services.
Please note that if you email us any information, including personal or credit information, it is sent at your own risk, as it may not be secure from interception.
Updating or Accessing your Personal Information
You can request a list of the personal information we hold about you, along with copies of that information, at any time. We will make every effort to provide this data within 30 days of your request. There may be a small fee to cover any administrative costs associated with providing your personal information.
In some cases, we may not be able to grant you access to your personal information. For example, we might deny access if it would compromise someone else’s privacy or breach confidentiality. If that occurs, we will explain the reasons for our refusal.
If you believe that any personal information we have about you is incorrect, incomplete, or inaccurate, you can request that we amend it. We will evaluate whether the information needs to be changed. If we determine that no amendment is warranted, we will add a note to your personal information indicating your disagreement.
Disclosure of Your Information
We may use or disclose your personal information for the purposes of, or relating to the provision of Our Services.
We may share your personal information with our related corporate entities, agents, approved lenders, service providers, property data service providers, and other agents involved in our business operations.
We will only use and disclose your personal information for the purposes for which it was collected, including:
- Assisting you with the sale of a property
- Helping a third party purchase your property
- Aiding you in finding a suitable property
- Determining your eligibility for a property, loan, or insurance product
- Handling administrative tasks, such as data processing, printing, or mailing
- Updating a referrer on the general progress of a product sold to you (excluding any sensitive information)
- Providing other services that you may need.
We may share your information with:
- Third-party service providers who assist us in operating our website and conducting our business
- Real estate professionals, including agents and brokers, as necessary to facilitate transactions
- Regulatory authorities, law enforcement, or other third parties as required by law or to protect our rights
- Utility providers, if you elect to use our free utility connection service.
Third-Party Links
Our website may contain links to third-party sites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Raso Real Estate
1 / 445 Keilor Road
Niddrie VIC
- 0419 003 782
By using our services, you consent to the terms of this Privacy Policy. Thank you for choosing Raso Real Estate.